Question 1

How do I place an order?

Accepted Answer

Browse our collection, select your piece, choose your options (metal type, ring size, etc.), and add to cart. Complete checkout with a credit card. All orders are confirmed via email.

Question 2

Can I customize my jewelry?

Accepted Answer

Yes. Our engagement rings and select fine jewelry can be fully customized through our Build Your Own Ring tool. Choose your setting, select your stone, and we'll craft it to your specifications.

Question 3

How long does it take to receive my order?

Accepted Answer

Made-to-order pieces take 3–4 weeks. Ready-to-ship items dispatch within 2–3 business days. All orders include fully insured delivery.

Question 4

Can I cancel or modify my order?

Accepted Answer

Orders can be modified or cancelled within 24 hours. After production begins on made-to-order pieces, modifications may not be possible. Contact us immediately for changes.

Question 5

Do you offer free shipping?

Accepted Answer

Yes. All orders within the United States include complimentary fully insured shipping via white-glove courier.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship within the United States. International shipping is coming soon.

Question 7

What is your return policy?

Accepted Answer

30-day return policy on all non-customized pieces. Items must be in original, unworn condition. Custom and engraved pieces are final sale.

Question 8

Do you offer resizing?

Accepted Answer

Yes. One complimentary resizing within the first year. Additional resizing available at a nominal fee.

Question 9

Are your diamonds certified?

Accepted Answer

Every diamond comes with an independent gemological certificate (GIA or IGI) verifying carat, color, clarity, and cut.

Question 10

Are your diamonds conflict-free?

Accepted Answer

All diamonds are sourced in compliance with the Kimberley Process and guaranteed conflict-free.

Question 11

What does your warranty cover?

Accepted Answer

Lifetime structural warranty covering prong integrity, band soundness, and setting security. Includes one complimentary resizing.

Frequently Asked Questions.

Ordering

Shipping

Returns & Exchanges

Diamonds & Care